Privacy Policy

• Account information — your name, email address, and login details when you sign up.
• Brand information — the website links, descriptions, assets, and other details you provide so we can generate content for your brand.
• Generated content — the videos, slideshows, and posts created for you through the Service.
• Connected accounts — when you connect a social platform (e.g., TikTok, Instagram), we store the access tokens needed to publish on your behalf.
• Usage & device data — analytics such as pages visited, actions taken, referral source, and general device/browser information.

• To provide, operate, and improve the Service;
• To generate content based on your brand inputs;
• To schedule and publish content to platforms you connect;
• To communicate with you about your account and updates;
• To maintain security, prevent abuse, and comply with legal obligations.

To generate content, we send your prompts and brand inputs to third-party AI providers (for example, providers of text, image, and video generation models). These providers process the inputs to return generated content. We do not use these providers to sell your personal information.

We do not sell your personal information. We share information only with:

• Service providers — infrastructure, database, storage, and AI providers that help us run the Service, under agreements that limit their use of your data;
• Social platforms — when you choose to publish or connect an account, we share the content and data necessary to complete that action;
• Legal & safety — when required by law, or to protect the rights, safety, and property of CustomerZero, our users, or others.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used so we can improve it. You can control cookies through your browser settings, though some features may not work without them.

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data (see "Your Rights" below).

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at hello@customerzero.io.

The Service is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you.

Questions about your privacy? Contact us at hello@customerzero.io. See also our Terms of Service.